Refund Policy

Our website address is: https://proconsacademy.com.

Last updated: 2023.08.24

Thank you for choosing Procons Academy. We are committed to providing you with high-quality online professional training programs. This Refund Policy outlines our guidelines and procedures regarding refunds for our training programs.

1. Refund Eligibility

1.1 Refunds will be considered for the following circumstances:

– Technical issues of the provider end that prevent access to the training programme and are not resolved within a reasonable timeframe.

– Program Cancellation: If a training program is canceled by Procons Academy due to reasons beyond our control, such as unforeseen circumstances, low enrollment, instructor unavailability, you will be eligible for a full refund of the registration fee.

1.2 Refund requests must be submitted within 3 days from the date of purchase.

2. The following situations are not eligible for a refund

– Failure to meet the technical requirements necessary to access the training program, which were clearly stated at the time of purchase.

– Failure to complete the training program or achieve the desired outcome.

3. Requesting a Refund

3.1 To request a refund, please contact our support team at training@procons.lk with the following information:

– Full name

– Email address used for purchase

– Date of purchase

– Reason for requesting a refund

3.2 We will review your refund request within 3 business days and notify you of the decision.

4. Refund Process

4.1 If your refund request is approved, the refund will be processed using the original payment method used for the purchase.

4.2 Refund processing times may vary depending on your payment method and financial institution. Please allow 3 business days for the refund to appear in your account.

5. Changes to Training Programs

5.1 Procons Academy reserves the right to make changes to the resource panel, content, schedule, or format of training programs.

5.2. Procons Academy reserves the right to update the fees for training programs at its discretion. Fee updates may occur to reflect changes in costs, resources, market conditions, or other relevant factors.

6. Contact Us

If you have any questions or concerns about our refund policy, please contact us at training@procons.lk.

Thank you for choosing Procons Academy for your professional training needs.

**This Refund Policy is subject to change without notice. Please review it periodically for any updates.**